Information for parents, carers and customers
Policy date: 10 November 2026 | Review date: 10 November 2027
| Organisation | Baby Nurture Ltd |
| Designated Safeguarding Officer | Elizabeth Raffell |
| Liz@babynurture.co.uk | |
| Telephone | 07835 029182 |
1.Our commitment
At Baby Nurture Ltd, the safety and well being of babies, children and young people attending our swimming lessons is extremely important. We are committed to providing a safe, welcoming and respectful environment in which every child is treated with dignity and care.
This policy explains the steps we take to safeguard children and how parents and carers can raise a concern.
2.Who is responsible?
Elizabeth Raffell, Director of Baby Nurture Ltd, is the Designated Safeguarding Officer (DSO). She is responsible for receiving safeguarding concerns, making sure they are considered promptly and referring matters to the appropriate safeguarding agencies where necessary.
3.Safer recruitment and staff training
Baby Nurture takes care when recruiting swimming teachers and other staff. Checks are appropriate to the role and may include identity, references, qualifications and role-appropriate DBS checks where legally available. Staff are expected to follow our safeguarding procedures, maintain professional boundaries and complete safeguarding training appropriate to their role. Safeguarding training is refreshed in line with STA guidance.
4.How we work to keep children safe
We put children’s welfare first and expect staff to behave professionally, respectfully and appropriately at all times.
Our teachers are expected to maintain attentive supervision and follow pool and venue safety procedures.
We promote an inclusive environment and do not tolerate abuse, bullying, discrimination, intimidation or degrading treatment.
We expect staff to maintain appropriate professional boundaries and to report concerns promptly.
We respect children’s privacy and dignity, including in changing facilities and when personal care is needed.
Photographs and recordings are only taken or used in accordance with Baby Nurture’s consent and media arrangements.
We take concerns about children and allegations about staff seriously and act on them.
5.Parents’ and carers’ role
Parents and carers should follow venue rules and staff instructions, supervise their children outside the lesson where required, and make sure collection arrangements are clear. Please tell us about any information relevant to your child’s safe participation, including support needs or changes to collection arrangements.
6.Changing facilities
We expect everyone using changing facilities to respect the privacy and dignity of others. Parents/carers are responsible for their child’s changing and personal care unless an alternative arrangement has been expressly agreed. Photography and filming are not permitted in changing rooms, toilets or other private areas. Please raise any concern about changing facilities with the DSO.
7.If you have a safeguarding concern
If you are worried about the safety or well being of a child at a Baby Nurture lesson, or about the conduct of a Baby Nurture employee, please contact:
| Designated Safeguarding Officer | Elizabeth Raffell |
| Liz@babynurture.co.uk | |
| Telephone | 07835 029182 |
Please provide as much factual information as you can, including the date, time, location and what you saw, heard or were told. You do not need to be certain that abuse has taken place before raising a concern.
If a child is in immediate danger or requires urgent assistance, call 999. You may also contact the relevant local authority children’s social care service or the police directly. Do not delay an emergency referral while waiting for a response from Baby Nurture.
8.How concerns are handled
The DSO will consider the information, take steps to protect any child who may be at risk and make referrals to the appropriate statutory agencies where necessary. Where an allegation concerns an employee, the DSO will refer it to the relevant Local Authority Designated Officer (LADO) without delay. We will handle information sensitively and share it only where necessary to safeguard children or meet legal obligations.
We will not be able to share confidential details about any action taken in relation to another person or an external investigation.
9.STA and further information
Baby Nurture is guided by the STA Safeguarding Policy: https://www.sta.co.uk/policies/safeguarding-policy/
Further information about recognising and reporting child abuse is available from the NSPCC:
https://www.nspcc.org.uk/what-is-child-abuse/spotting-signs-child-abuse
https://www.nspcc.org.uk/keeping-children-safe/reporting-abuse/what-to-do-child-reveals-abuse
10.Policy review
This policy was issued on 10 November 2026 and will be reviewed by 10 November 2027, or sooner if required.